As a small family-run business, we recognize that things often change for our customers and we want to be as accommodating as possible. We’ve worked hard to create a cancellation and refund policy that is as flexible as possible, while also allowing our company to continue to exist and thrive in the future. If you have any questions about how we’ve arrived at these policies, please email us at [email protected] or call / text us at 303-578-9548.
Regularly Scheduled Tours
Refunds & Exchanges are allowed until 72 hours before your originally scheduled tour.
Tickets can be refunded, exchanged for a different date or converted to gift certificates up to 72 hours prior to the originally scheduled tour. To request a different date or an e-certificate, email [email protected] with your booking details.
Exchanges (NOT refunds) are allowed until 12 hours before your originally scheduled tour.
Tickets can be exchanged for a different date or converted to gift certificates if requested 12 hours prior to the tour start time. Please work to reschedule your tour no more than one time. To request a different date or a gift certificate, email [email protected] with your booking details.
- No Refunds or Exchanges are allowed for cancellations within 12 hours of the start time of your scheduled tour.
If we need to cancel a regularly scheduled tour:
- We will notify you as soon as possible.
- We will issue a full refund.
- We will work with you to get you scheduled on another comparable experience, and work to make it up to you in any way possible.
Once final balances and guest counts are due for private experiences (7 days before the event), we are unable to offer refunds for cancellations or no shows.
Additional details about our private tour policy and procedures are available in your individual contract.